LTI Luxury Travel Intelligence releases their second annual World’s Best Luxury Hotel Brands report.
There is an important distinction with this report and list. This is not just a typical World’s Best list. LTI – Luxury Travel Intelligence has over the past past twelve months, applied a perfected assessment process – a rigorously defined algorithm that measures the performance and values of luxury hotel brands. Their algorithm, which has been amended slightly from last year, now encompasses 123 touch points relevant to the luxury hotel sector (up from 118). Each has its own weighted score value with a total maximum accumulative score of 4494. This is an annual survey, announced by LTI in early September each year.
Luxury Hotel Brand Performance Rated using Algorithms
The 123 touch points relate to overall brand performance, rather than the performance of individual properties. It’s all about a brand’s ability to deliver: its passion, commitment, ethos and values, as well as the quality of its management and staff. Continuing investment and how well it is executed are also major factors, particularly in regards to new properties and the refurbishment of existing ones.
This year’s results are reflected as percentages, with last year’s positions in brackets.
LTI’s Top 12 Luxury Hotel Brands for 2019
1. BELMOND 83.1% (4)
For over 40 years Belmond has followed their pioneering spirit and passion for authenticity to create and uncover some of the world’s greatest travel adventures. Their collection includes one-of-a-kind hotels, trains, river cruises and safari lodges in stunning destinations across the globe. Each one has an incredible story to tell and adventures to experience. Their story began in 1976, when they received the keys to the legendary Belmond Hotel Cipriani in Venice, then a year later began collecting the carriages for the Venice Simplon-Orient-Express, which launched in 1982 to whisk intrepid travellers to La Serenissima in style. Belmond is now a part of LVMH Moët Hennessy Louis Vuitton.
2. MANDARIN ORIENTAL 81.4% (5)
About Mandarin Oriental
Renown as one of the most elegant and luxurious hotel groups, for over 50 years, Mandarin Oriental has been a leader in luxury hospitality with a rich and proud history. Their mission is “to completely delight and satisfy our guests”. Their story all began with the opening of their flagship property in Hong Kong, The Mandarin, in 1963; hotel that when it opened was the tallest building on the island. They soon built up an enviable reputation for service excellence, instantly becoming a historic landmark – a status which it still holds today.
3. FOUR SEASONS 79.4% (7)
About Four Seasons
The story of Four Seasons Hotels and Resorts began with the opening of its first hotel in 1961. This Canadian based company has for more than 50-years, been dedicated to ongoing innovation, remarkable expansion and a single-minded dedication to the highest of standards. A globally renowned hotel group, their efforts transformed the hospitality industry with their winning combining of friendliness and efficiency blended with the finest traditions of international hotel keeping, redefining luxury for the modern traveller.
4. AMAN HOTELS AND RESORTS 78.9% (1)
About Aman Hotel and Resorts
Aman Hotels and Resorts are renowned for space and privacy. Each of their locations welcomes guests as if it were the home of a close friend, which instills a sense of peace and belonging amid some of the most diverse natural and historical landscapes. Their approach has changed little since 1988 with the opening of their first retreat which was built on Phuket’s west coast. Its name was Amanpuri, which means ‘place of peace’, and with that opening, Aman was born. Today, the hotel group embraces 34 resorts, hotels, and private residences across 21 countries, and they continue to seek out transformative experiences and awe-inspiring locations around the world.
5. OETKER COLLECTION 78.6% (2)
About Oetker Collection
The Oetker Collection’s story began nearly a century and a half ago, beginning in Cap d’Antibes when Villa Soleil opened as a writers’ retreat located in “a place of beauty and inspiration”, going on to become the celebrated Hotel du Cap-Eden-Roc, a place immortalised by F. Scott Fitzgerald in his novel Tender is the Night. This grand estate quickly established itself as a chic summer home where a loyal international family would reunite annually for “the season”. After the creation of the Collection, fascinating new destinations were added including Baden-Baden, Cap d’Antibes, Paris and Vence. Joined by The Eden Rock – St Barths, followed by L’Apogée Courchevel, The Lanesborough in London, Palácio Tangará São Paulo in the very dynamic economic and cultural capital of Brazil and most recently Jumby Bay Island.
6. AUBERGE RESORTS 76.8% (6)
About Auberge Resorts
Auberge Resorts LLC is a privately held family company established in 1998 with the creation of a hotel management and development company designed to further pursue the development of resort properties outside of its flagship Napa Valley, California resort, Auberge du Soleil. Auberge Resorts Collection has grown to include properties in the Americas, Europe and Asia; locations that invite guests to revel in time together enjoy fulfilling, luscious experiences that connect with the local culture, delivering highly personal service, and crafting hundreds of unforgettable experiences that nourish and soothe body, mind and soul.
7. ROSEWOOD HOTELS 76.1% (11)
About Rosewood Hotels
The Rosewood Hotels story began in 1979 offering a distinctive collection of highly individual, luxurious, residential-style hotels each one inspired by the culture, history and geography of each location. Renown for their attention to detail, led by a team of seasoned industry veterans their offer guests a proactive approach to environmental sustainability and a dedication to Relationship Hospitality. Their desire, to create a distinctive collection of luxurious, residential-style hotels: each property delivering a one-of-a-kind ambience and style, in which location, culture, history and geography becomes part of the fabric of the hotel.
8. SIX SENSES HOTELS RESORTS SPAS 74.3% (3)
About Six Senses Hotels Resorts Spas
The Six Senses story began in the early 1990s, renown for establishing the early benchmarks for the hospitality industry; with high standards and established consistent quality without being formulaic, with each property free to infuse their own local touch. to take you beyond destinations into new experiences and cultures, so you feel the purpose behind your travels. Guests at one of their hotels or resorts, whether a residence owner or a guest spending time at one of their spas, will see that their commitment to being environmentally friendly and socially responsible is not a vague promise but these elements are part of the magic that brings them all to life, whilst promoting personal well-being, and the health of our planet.
9. ST. REGIS 73.1% (10)
About St. Regis
The story of St. Regis began with the founder of the hotel group, John Jacob Astor IV, a born inventor and change maker, who began with The St. Regis New York. It opened as a place to pursue his passions in the company of the city’s luminaries. Over a century later, the St. Regis brand is renowned for its tradition of innovation and commitment to impeccable service, offered at its more than 40 hotels and resorts around the world.
10. COMO HOTELS AND RESORTS 71.4% (-)
About Como Hotels and Resorts
The story of COMO Hotels and Resorts began with a vision for creating extraordinary experiences for the curious individual with a passion for a life lived fully. Their properties, spanning from Bhutan to Miami, which draw inspiration from each of their compelling locations; bringing their expertise for nurturing overall mind-body wellness, with world-class cuisine and exacting service. Each one of their hotels differs from the other; the common thread is the consistency of their values, underpinned with a belief in responsible living and the power of a memorable and meaningful experience. An escape and respite from a fast-moving world, so guests can feel the joy of living in the present moment.
11. One&Only 69.3% (9)
The story of One & Only began with the founding of Kerzner International, a company with a passion for people are at the heart of everything they do. Their vision is to create Amazing Experiences and Everlasting Memories for their guests at all their resorts; destination resorts, ultra-luxury hotels and residences offering innovative entertainment and gaming experiences, they operate three distinctive brands – Atlantis Resorts and Residences, Mazagan Beach & Golf Resort and One&Only Resorts. Their locations span the heart of iconic cities to unspoiled corners of the wilderness in sanctuaries of wonder where time simply stops. They aim to create awe-inspiring experiences curated for their guests to enjoy in ultimate seclusion with loved ones, because those kinds of moments are the ones that make us feel alive.
12. Anantara 67.1% (-)
The story of Anantara began in 2001, in Thailand with their first luxury property with a desire to create extraordinary experiences for their guests starting with their historic seaside retreat, Hua Hin. Onward, expansion into cosmopolitan cities, lush islands, deserts, heritage destinations, uncharted beaches and contemporary resort destinations. Their portfolio spans Cambodia, China, Indonesia, Maldives, Mozambique, Oman, Portugal, Qatar, Sri Lanka, Thailand, United Arab Emirates, Vietnam and Zambia. Thoughtfully designed luxury hotels and resorts provide guests windows into the genuine modern character of each destination. Inside and outside of each property, guests engage with the places, people and stories that make the destination unique while creating a lifetime of memories through their personal experiences.
Other Notable Brands
Of those brands whose performance was reviewed, and that rated sufficiently to be monitored throughout the year are (in alphabetical order) Alila, Banyan Tree, Dorchester Collection, Fairmont, Firmdale, Jumeirah, Oberoi, Park Hyatt, Peninsula, Raffles, Ritz Carlton, Rocco Forte, Shangri-La, Soho House and The Luxury Collection.
Notable Brands with Less than 10 Properties
Brands to date with less than ten properties (their minimum requirement) but rated highly when applying their algorithm are (in alphabetical order) – Bulgari, Capella, Cheval Blanc, Maybourne, Montage and Soneva.
‘No other organisation connects with the global luxury hotel industry as LTI does. We are out there 365 days a year, with our researchers engaging with everyone from CEOs of the brands we have rated to hundreds of management, staff and guests. Primarily, this is all part of the process for creating our destination led reports for our members (affluent discerning travellers) but it also allows us to utilise our findings to create this unique report. Every year the process starts again – the results from previous years have no bearing on the following year. This will no doubt lead to some volatility in each year’s results (such as this year), but this is a dynamic sector and we want to reflect what is really happening out there.’ – Michael Crompton, Founder of LTI
About LTI – Luxury Travel Intelligence
LTI is a global members-only organisation, providing digital, up to the minute reporting for affluent travellers who wish to make informed travel decisions, based on our honest and highly detailed intelligence. They cover luxury hotels, restaurants, spas and nightlife, in granular detail. We do not sell travel, have a booking engine or carry advertising. Membership fees are their only revenue and they only answer to their members.
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