The total revenue generated by in the travel and hospitality industry by tourists from China continues to grow in 2018.
The United Nations World Tourism Organization (UNWTO) estimates that spending from Chinese tourists overseas now represents 21% of the global tourism spending. Interestingly, Chinese traveller spends on average more per person per trip than tourists from any other country in the world.
source: Luxe Digital
The impact of Chinese tourists on the luxury industry is thus remarkable. Hotels, restaurants and retailers all need to adjust their offering if they want to attract these new consumers.
In a new report, Luxe Digital identifies four essential trends that are reshaping the luxury Chinese tourism abroad. Luxury brands and marketing leaders need to understand these new trends of they want to attract and engage with their Chinese consumers.
Four critical trends shaping the Chinese tourism segment
First, the profile of the Chinese traveller is changing. Where Chinese tourists used to be mostly travelling with organized tours, 60% of Chinese tourists are now travelling by themselves. They are increasingly female and younger travellers as well.
Second, the new Chinese tourists are very digital-savvy and have very high expectations when it comes to accessing relevant information online. They will search on your website of course, but also on WeChat and social media to find recommendations from their friends and key opinion leaders about your brand.
Third, Chinese tourists still mostly favor shopping above everything else. While tourists from other countries prioritise accommodation and dining, Chinese travellers will spend 25% of their budget to shopping alone.
Fourth, Chinese tourists are now coming from different cities and regions within China. New cities are emerging as large urban centers with a growing affluent population. This new middle-class is eager to explore the world and shop abroad.
How luxury brands can win over to the new Chinese travellers
As the number of outbound tourists from China will continue to grow in the coming years, luxury brands who want to win over this market segment will need to adapt their strategy. They should tailor their services to capture the new affluent spenders from China.
Marketers should pay close attention to both the planning and the travelling of their consumers’ journey. Luxe Digital found indeed that affluent Chinese travellers will plan their vacations in great details before leaving China. They will plan to the minute the time that they can dedicate to various activities and already know in advance which restaurant they will eat at or which items they will purchase.
Modern Chinese travellers are above all else attracted by an international lifestyle. Luxury brands need to speak their language if they don’t want to miss on the opportunity.